Privacy Policy
This Privacy Policy describes how EXPA Media Marketing ("we," "us," or "EXPA Media Marketing") collects, uses, shares, and protects the personal information you provide on our website http://expamedia.co.uk (the "Site"). By using our Site, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Name and contact information, such as email address and phone number.
- Information you provide when contacting us through forms or emails, subscribing to our newsletter, or participating in surveys or promotions.
- Website usage information, including IP address, browser type, referring/exit pages, operating system, date/time stamp, and clickstream data.
- Information from third-party platforms if you choose to connect with us through social media.
2. Use of Information
We use the collected information for the following purposes:
- To respond to your inquiries, provide customer support, and fulfill your requests.
- To send you relevant updates, newsletters, marketing communications, and promotional materials (you can opt-out anytime).
- To improve and personalize your experience on our Site.
- To analyze Site usage and trends, track user interactions, and gather demographic information.
- To protect against unauthorized access, maintain the security of our Site, and prevent fraud.
3. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
- With our trusted service providers and partners who assist us in operating our Site, conducting business, or providing services to you.
- To comply with legal obligations, enforce our policies, or protect our rights, privacy, safety, or property, or those of others.
- In connection with a business transaction, such as a merger, acquisition, or sale of assets, where your personal information may be transferred.
4. Cookies and Similar Technologies
Our Site may use cookies and similar technologies to enhance your experience and gather information about your usage patterns. You can control cookies through your browser settings, but disabling cookies may affect certain functionalities of the Site.
5. Third-Party Links
Our Site may contain links to third-party websites, applications, or services. We do not have control over their privacy practices, and this Privacy Policy does not apply to those third-party sites. Please review their respective privacy policies before providing any personal information.
6. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
7. Children's Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under this age. If you believe we have inadvertently collected information from a child, please contact us to remove it.
8. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. The most recent version will be posted on this page with the "Last Updated" date.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at:
Terms and Conditions
These Terms and Conditions ("Agreement") govern your use of the EXPA Media Marketing ("we," "us," or "EXPA Media Marketing") website at http://expamedia.co.uk (the "Site") and any services or products provided by EXPA Media Marketing.
1. Acceptance of Terms
By accessing and using our Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please refrain from using our Site.
2. Digital Marketing Services
EXPA Media Marketing offers digital marketing services, which may include but are not limited to PPC Management, social media management, Meta ads and website design & development.
3. Intellectual Property
All content, materials, trademarks, logos, and intellectual property displayed or accessible through the Site are the property of EXPA Media Marketing or its licensors. You are granted a limited, non-exclusive, non-transferable license to access and use the Site solely for personal and non-commercial purposes.
4. User Content
You may have the opportunity to submit or upload content to the Site, including comments, reviews, or other materials ("User Content"). By submitting User Content, you grant EXPA Media Marketing a non-exclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content worldwide, in any media now known or hereafter devised.
5. Privacy Policy
Your use of the Site is also subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using the Site, you consent to our Privacy Policy.
6. Disclaimer of Warranties
While we strive to provide accurate and reliable information on the Site, EXPA Media Marketing does not warrant or guarantee the accuracy, completeness, or suitability of the content. All information and services on the Site are provided "as is" and "as available," without any warranties or representations, express or implied. We disclaim all warranties, including but not limited to fitness for a particular purpose, non-infringement, and merchantability.
7. Limitation of Liability
In no event shall EXPA Media Marketing or its affiliates, directors, officers, employees, or agents be liable for any indirect, consequential, punitive, special, or incidental damages, including but not limited to loss of profits, data, or business opportunities arising from the use of or inability to use the Site or our services, even if we have been advised of the possibility of such damages.
8. Indemnification
You agree to indemnify and hold harmless EXPA Media Marketing and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or demands, including reasonable attorneys' fees, arising out of your use of the Site or any violation of these Terms and Conditions.
9. Modification of Terms
EXPA Media Marketing reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the Site. Your continued use of the Site after any such changes will constitute your acceptance of the revised terms.
10. Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of UK. Any dispute arising out of or related to this Agreement shall be exclusively subject to the jurisdiction of the courts in Plymouth.
11. Entire Agreement
This Agreement constitutes the entire understanding between you and EXPA Media Marketing concerning the subject matter hereof and supersedes all prior and contemporaneous agreements, whether oral or written.
EXPA Media Marketing's Refund Policy:
At EXPA Media Marketing, we strive to provide exceptional marketing services, including specialized marketing solutions tailored to meet our clients' unique needs. We take pride in delivering high-quality services and achieving outstanding results. As part of our commitment to transparency and customer satisfaction, we have established the following No Refund Policy:
General No Refunds: All our marketing services, except for Paid Advertising (PPC Management) (Meta ads), are non-refundable. Once a service is purchased, the client agrees that no refunds will be issued for any reason other than the specific conditions outlined in the "100% Service Charge Refund Guarantee" section below.
100% Service Charge Refund Guarantee (Paid Advertising - PPC Management - Meta ads): We understand the importance of results when it comes to paid advertising, and we are confident in our ability to deliver outstanding performance. Therefore, we offer a 100% Service Charge Refund Guarantee for clients who use our Paid Advertising (PPC Management) (Meta ads) services and do not receive any leads within one calendar month.
Eligibility for Service Charge Refund: To be eligible for the 100% Service Charge Refund Guarantee, clients must meet the following conditions: a. The client's account must be in good standing with no outstanding balances or unpaid invoices. b. The client must have adhered to all our recommendations and guidelines for the PPC campaign during the agreed-upon service period. c. The client must provide access to all necessary platforms and accounts required to set up and manage the PPC campaign effectively.
Requesting a Service Charge Refund: In the event that a client qualifies for a service charge refund based on the conditions stated in point 3, they must submit a formal refund request in writing to support@expamedia.co.uk . The request should include all relevant details, such as campaign performance reports and any other documentation we may request to evaluate the claim.
Evaluation and Processing of Refund Requests: Our team will thoroughly review the refund request and verify if all eligibility conditions have been met. If the request is approved, the client will receive a 100% refund of the service charges associated with the PPC Management service within 30 business days from the date of approval.
By engaging with EXPA Media Marketing and availing of our marketing services, clients acknowledge and accept the terms outlined in this No Refund Policy. We encourage all clients to read this policy carefully before proceeding with any service purchase.
This policy is subject to change without prior notice, and any updates will be communicated on our official website.
If you have any questions or require further clarification regarding this policy, please contact our customer support team at support@expamedia.co.uk .
Effective Date: 23/07/2023